By Phillip de Vos, Precinct Manager, Waterfall City
South Africa’s urban landscape is changing rapidly. Mixed-use precincts are becoming increasingly important as places where people live, work, shop and socialise in close proximity. As these environments become denser and more interconnected, safety can no longer be treated as a separate consideration or delegated solely to perimeter security. It must be embedded into the design, management and operation of urban spaces from the outset.
Late one afternoon, a woman stood alone at a bus stop in Waterfall City. A man approached and began asking questions that made her feel uncomfortable. Within seconds, before she had decided whether she was in danger, a patrol vehicle pulled up. The officer asked if she was alright, and the man moved on.
Somewhere in a control room, an operator had read the situation and acted before anything could happen. That is what proactive security looks like. Nothing happened — and that is the point.
South Africans know the safety conversation well: how best to protect the home, whether a neighbourhood remains as secure as it once was, and what more can be done to protect families. The property industry has responded with security estates, boomed-off suburbs and access-controlled office parks.
But as South African cities evolve, there is an opportunity to think about safety differently — not simply as a response to crime, but as part of the infrastructure of a modern urban environment.
Designing Safety In From the Beginning
Much urban security remains reactive. A vulnerability is identified, an incident occurs and a new measure is introduced. Over time, the result can be a patchwork of cameras, guardhouses, barriers and other interventions added after a development is already operational.
At Waterfall City, security was incorporated into the master development plan before construction began. The centralised control room — coordinating cameras, number plate recognition systems, behavioural analytics and patrol vehicles — was operational before the first clients arrived.
The principle is straightforward: it is more effective to consider security as part of the design of a precinct than to retrofit it once the environment is already established.
Technology plays an important role, but it is not a substitute for people. Automatic number plate recognition cameras read around six million plates a month across the city and cross-reference them against authorised law-enforcement databases. Only a small proportion are flagged for further attention.
Virtual perimeters can protect areas where physical barriers are impractical, while intelligent camera systems can track flagged individuals until a response team arrives. Emerging technologies are also being tested to improve threat detection and response times.
Yet the hardware is only one part of the equation.
The people operating the control room are trained in behavioural observation and situational awareness. Their role is not simply to monitor screens, but to identify patterns and situations that may require intervention.
That human capability made the bus-stop intervention possible. It has also helped in less dramatic situations. On one occasion, an elderly man lost his cellphone somewhere in the city. The camera network helped the team trace the device and return it to him.
These examples illustrate that security infrastructure can serve a broader purpose: helping people feel that the environment around them is actively managed and cared for.
The Economics of Proactive Security
The financial case for proactive security can be difficult to quantify. It is impossible to put a precise price on the carjacking that never happened, the smash-and-grab that was prevented or the business that chose a particular location because its security assessment was satisfactory.
Yet prevention has an economic value.
Criminal activity often follows a sequence: observation, approach, attack and escape. Effective security can disrupt that sequence at several points, potentially encouraging criminals to look for less protected targets.
At Waterfall City, tens of millions of rand are invested annually in operational security, including people, vehicles and infrastructure. That investment needs to be considered alongside the potential cost of reactive security: harm to people, reputational damage, insurance claims, tenant departures and the difficulty of attracting new businesses following a serious incident.
There are also operational benefits. The same technology used for security can help identify irrigation leaks, street-light failures and traffic-system problems.
Infrastructure introduced for security purposes can therefore contribute to the wider management and efficiency of a precinct.
Safety as a Competitive Advantage
For international businesses considering a South African base, security can be an important consideration before office space, lease terms or other commercial factors are assessed.
A well-designed building cannot compensate for an environment that creates unacceptable risks for employees. Multinational companies increasingly need to demonstrate that appropriate duty-of-care and risk-management measures are in place.
This creates an opportunity for urban precincts that can demonstrate robust, data-supported safety systems.
When precinct managers can show how an area is monitored, how incidents are detected and how security systems interact with relevant law-enforcement structures, safety becomes more than a perception. It becomes a measurable component of the business environment.
A Partnership South Africa Needs
Private security operators and public law-enforcement agencies each have important but distinct roles to play in creating safer urban environments.
Continued collaboration, information sharing and an enabling regulatory environment can strengthen the effectiveness of both.
Private security cannot replace public policing. But private operators can work alongside law enforcement, sharing relevant intelligence and resources where appropriate.
Technology, trained personnel and effective integration can help create a model of collaborative urban safety management that benefits the people who live, work and visit these precincts.
The fearful narrative around South African cities is unlikely to disappear overnight. But the way cities are designed and managed can influence how people experience them.
Safety should therefore be considered an upfront investment rather than an optional extra.
Just as no developer would build a city without roads, electricity or water, the next generation of urban development should not treat safety as an afterthought.
The opportunity is to rethink safety from first principles — as core infrastructure that is built into a city from the outset.
Security is infrastructure. Increasingly, it will also help determine which cities thrive and which struggle to compete.
Phillip de Vos is Precinct Manager at Waterfall City, Attacq.
Source: Attacq
Image: Attacq
