The Federal Ombudsman for Protection against Harassment (FOSPAH) on Thursday launched its Complaint Management System (CMS), mobile application and new website at a ceremony held at its headquarters in Islamabad, marking a significant step towards digitalization and improving access to justice.
Federal Minister for Law and Justice, Senator Azam Nazeer Tarar attended the ceremony as the chief guest. Federal Minister for IT and Telecommunication, Shaza Fatima Khawaja and National Information Technology Board (NITB), Chief Executive Officer, Faisal Iqbal Ratyal also played an important role in the development of the digitalization initiative.
Federal Ombudsman Fozia Waqar said the new system would enable complainants to create accounts using their Computerized National Identity Cards (CNIC), email address and mobile number and file and track multiple complaints through a single account.
She said notices, updates and relevant documents would now be available online, reducing the need for repeated visits to offices and reliance on postal services. Verified registration would also help reduce false and frivolous complaints, she added.
Fozia Waqar said the CMS would strengthen case monitoring and make it easier to identify delays in the complaint process. FOSPAH has set a target of reducing paperwork by 70 to 80 percent, with the ultimate objective of making the institution fully paperless.
She said the new website would provide easy access to laws, procedures, rights, decisions and relevant statistics.
The Federal Ombudsman further said that, in the next phase, FOSPAH planned to introduce Artificial Intelligence (AI) and data analytics to support its work, including assistance in preparing applications and developing a searchable database of decisions.
Fozia Waqar thanked the National Information Technology Board (NITB) team, FOSPAH’s IT team and all officers and officials involved in making the digitalization project possible.
Federal Minister, Azam Nazeer Tarar appreciated FOSPAH’s efforts to establish the digital application and CMS, describing the initiative as an important step towards modernizing public service delivery and facilitating access to justice.
FOSPAH presented appreciation certificates to members of the NITB team. Federal Minister Azam Nazeer Tarar was also presented with a commemorative shield and FOSPAH’s institutional annual report by Federal Ombudsman Fozia Waqar.
FOSPAH said it remained committed to making support against workplace harassment more accessible and ensuring that complainants could seek justice through a faster, more transparent and digitally enabled system.
